Kimp’s unlimited graphic design and unlimited video design service includes unlimited requests and unlimited revisions. This means that you can make as many requests as you’d like, and we’ll work through them as quickly as possible. Once you submit your requests, your dedicated Project Manager will review them, to ensure we have all the details required. Then they’ll assign them to your design team.

By default, your requests will be completed in the order you submit them on KIMP360. But if you ever need to change the order, or prioritize a certain task, or tasks, you can do so by letting our Project Manager know.

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you’ll receive designs or revisions in 24 hours with the Kimp Graphics subscription (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive 1 30-60 second video, every 2-4 business days, with the Kimp Video subscription. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.

If you have the Kimp Graphics+Video subscription your turnarounds will be exactly the same. This means that graphics have their own specific turnaround times and videos have their own, so they don’t overlap (e.g. if you have fewer graphic design requests one week, your video requests would still be completed at the same rate as usual, as it’s still the same team completing them. Or vice versa.)

As we work together, and get to know your brand(s) and vision better, the review and revision process will get faster and faster. So you’ll be able to get an increasing number of design projects completed, and only ever pay our flat monthly fee if you have a month-to-month subscription (or our flat quarterly, bi-annual, or annual fee if you have one of our longer term subscriptions).

We design for:

• Service Centres
• Spas & Salons
• Printing Companies
• Churches
• Not-For-Profits
• Charities
• E-Commerce and Retail Shops
• Affiliate Marketers
• Restaurants
• Law Firms
• Educational Institutions
• Real Estate Agents
• Mortgage Agents
• Insurance Agents
• Marketing Agencies
• Social Media Managers
• Business Development Managers
• Amazon & Other Ecommerce Merchants

Kimp is for startups, SMEs, marketers, creative agencies, freelancers, entrepreneurs – just about anyone who needs cost-effective, high quality graphic design services, on an ongoing basis.

With Kimp, you’ll feel like you have an in-house designer – without the hefty price tag.

Kimp serves clients from around the world! Our team works remotely with you, wherever you are, to take design off your to-do list. So whether you’re working from one location, or on the move, we’ve got you covered.

To date we’ve had the opportunity to design for clients in over 60 countries including:

• Australia
• Belgium
• Bermuda
• Canada
• Denmark
• Germany
• India
• Ireland
• Malaysia
• Mexico
• Mauritius
• New Zealand
• Nigeria
• Philippines
• Portugal
• Singapore
• Spain
• South Africa
• Sweden
• Switzerland
• Thailand
• The Bahamas
• U.A.E
• U.K.
• U.S.A

Kimp offers 1 graphic design subscription, 1 video design subscription, and 1 subscription that combines both! Here’s how the subscriptions differ:

Kimp Graphics is our most popular subscription, and for good reason! It gives you a wide range of print and digital designs – essentially everything that you’ll need for your day-to-day marketing needs, for our lowest flat monthly fee, on a month-to-month subscription (or our lowest flat quarterly, bi-annual, or annual fee if you have one of our longer term subscriptions). It ALSO includes Custom Illustrations, Landing Pages and UI Designs, and Animated GIFs for the bigger campaigns, or unique projects that you need to tackle.

Kimp Video is our video design and motion graphics subscription. With Kimp Video you can get help enhancing your existing video footage or images, or we’ll design and animate from scratch for you! We provide this range of design and animation services as part of Kimp Video because we know that your video content needs will be dynamic, depending on whether you’re creating something for your website, an email campaign, social media, or something in between. And we’re prepared to deliver a wide range of videos to help you with that.

Kimp Graphics+Video includes all the features of Kimp Graphics and all the features of Kimp Video, for a discounted flat monthly fee, on a month-to-month subscription (or a flat quarterly, bi-annual, or annual fee if you have one of our longer term subscriptions). As there is a unique workflow for graphic designs, and specific turnaround times, and a unique workflow, and specific turnarounds for videos, they will not delay or impact one another.

For all subscriptions:

• We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received.
• Your team then works on delivering them.On average you’ll receive graphic designs or revisions in 24 hours (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive 1 30-60 second video, every 2-4 business days. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.
• And you can invite as many additional team members as you’d like to help you make and manage design requests on KIMP360 at no extra cost!

If you need some more help deciding between these options, or if you need faster outputs, you can add on subscriptions as you need them, and cancel them as you don’t. To learn more about adding additional subscriptions, reach out to us on the live chat at www.kimp.io, 7 days a week! Or to add an additional subscription, log in to your account at www.kimp.io.

Your dedicated design team does! Your team is made up of 1 Project Manager and 3 designers who specialize in different types of design.
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Based on what you need, your Project Manager will assign your request to the designer best suited to complete it. Once that request is completed, we then move on to your next request.
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We fulfill your requests two at a time, on a first-requested, first-fulfilled basis. This way you get what you need first, the fastest. If the priority of your requests ever shifts, after you’ve made a request, you can just let your project manager know. They will hit pause on your active requests if possible, and fulfill the task(s) that have become more time-sensitive.

Depending on the region you’re located in you’ll be assigned to a team that will be online during the business hours listed below, between Monday to Friday. If your country isn’t listed below, no worries! You’ll be assigned to a team which offers the best coverage for you.

Australia:
12:30pm to 8:30pm ACT

Canada:
5:30am to 1:30pm EST (during Daylight Saving Time, and 4:30am to 12:30pm EST afterward)
9:30am to 5:30pm EST (during Daylight Saving Time, and 8:30am to 4:30pm EST afterward)

4:30am to 12:30pm CST (during Daylight Saving Time, and 3:30am to 11:30am CST afterward)
8:30am to 4:30pm CST (during Daylight Saving Time, and 7:30am to 3:30pm CST afterward)

2:30am to 10:30am PST (during Daylight Saving Time, and 1:30am to 9:30am PST afterward)
6:30am to 2:30pm PST (during Daylight Saving Time, and 5:30am to 1:30pm PST afterward)

India:
7:00am to 3:30pm IST

Malaysia:
10:30am to 6:30pm MYT

New Zealand:
2:30pm to 10:30pm NZST

Singapore:
10:30am to 6:30pm SGT

U.K.:
6:30am to 2:30pm GMT

U.S.A.:
5:30am to 1:30pm EST (during Daylight Saving Time, and 4:30am to 12:30pm EST afterward)
9:30am to 5:30pm EST (during Daylight Saving Time, and 8:30am to 4:30pm EST afterward)

4:30am to 12:30pm CST (during Daylight Saving Time, and 3:30am to 11:30am CST afterward)
8:30am to 4:30pm CST (during Daylight Saving Time, and 7:30am to 3:30pm CST afterward)

2:30am to 10:30am PST (during Daylight Saving Time, and 1:30am to 9:30am PST afterward)
6:30am to 2:30pm PST (during Daylight Saving Time, and 5:30am to 1:30pm PST afterward)

South Africa:
8:30am to 4:30pm SAST

While these are the hours your design team and Project Manager will offer coverage, between Monday to Friday, you can reach out to the Customer Experience via live chat at https://www.kimp.io/ or by email at [email protected], 7 days a week

You sign up, you try us out for 7 days, and you cancel if you decide it’s not the right fit. You are not billed during the trial period. You get billed only after day 7 and you don’t have to sign any contracts to continue with Kimp. Our service is delivered month-to-month for a flat monthly rate. We also offer quarterly, bi-annual and annual subscriptions, with further discounted flat fee pricing (drop us a line on the live chat to find out more!).

So why do we collect payment details when you sign up? To ensure we are only onboarding clients who are seriously considering our service.

Below are guidelines for the Kimp Video and Kimp Graphics Trials, as well as some tips to help you determine if Kimp is right for you.

If you sign up for the Graphics+Video subscription, you will be able to make 1 video request and 3 design requests as per the guidelines below:

Kimp Video Trial Overview:

During your trial you can make 1 request.

• 1 request = 1 video, up to 15 seconds in length + unlimited revisions within the 7 day trial period.
• During your trial, you will only receive concepts with a watermark on them.

Kimp Graphics Trial Overview

During your trial you can make 3 requests.

• 1 request = 1 design (i.e. a single print or digital creative, or up to 2-3 pages of a multi-page/screen design, depending on the amount of content).
• During your trial, you will only receive designs with a watermark on them.

The following requests are not fulfilled during Kimp Graphics, Kimp Video or Kimp Graphics + Video trials:

• Resizing of trial designs (Kimp Graphics, Kimp Graphics + Video)
• Logo designs (Kimp Graphics, Kimp Graphics + Video)
• Brand Mascot or Brand Character designs (Kimp Graphics, Kimp Graphics + Video)
• Need some ideas for your trial design requests? Check out our FAQs!

The following requests are limited during Kimp Graphics or Kimp Graphics + Video trials:

Illustration requests are limited during trials: During your trial, you may request one simple illustration. Complex illustrations are not included during the trial.

UI design requests are limited during trials: During your trial, you may request one landing page OR home page design request AND one app design request (please see below for more details on app requests during trials).

Multi-page/screen design requests are limited during trials: During your trial, if you wish to request a multi-page design such as an ebook or a multi-screen design such as an app, we will complete 2-3 pages/screens, depending on the amount of content, as one design request.

Why we don’t fulfill certain design requests during trials:

We do not fulfill presentation, logo, brand mascot or brand character requests during trials for the following reasons:

• They often include vague creative briefs as brand guidelines are not available. This in turn doesn’t provide enough direction to complete designs and/or revisions with.
• They often require input and feedback from several team members or other stakeholders, which delays the design process and prevents us from being able to provide completed outputs to assess Kimp with.
• We’ve also found that many clients who request logos, mascots and characters during the trial are simply seeking branding work on a complimentary basis, and don’t have recurring design needs.

Why we limit certain design requests during trials:

We limit illustration, UI design requests and multi-page/screen requests during trials for the following reasons:

• Our goal with the trial is to give clients the opportunity to test out our services as thoroughly as possible. And we believe that requesting a few different design types allows for this most effectively.
• As illustrations and UI design requests can be complex and difficult to finalize within the trial period, we limit clients to requesting 1 simple illustration, 1 landing or home page and 1 app design per KIMP Graphics or KIMP Graphics + Video trial. This way you can receive at least a work in progress for these types of designs, along with other completed designs during the trial.

Be sure to make your trial request(s) as soon as possible so that we can ask for clarification and then work on it, and any revisions you’ll require, as quickly as possible. This way you’ll get a good sense of what working with your Kimp Team is like. And you’ll be able to make a confident decision within your 7 day trial about whether you’d like a full subscription.

If you’d like to skip the trial and move forward with a full subscription in order to request as many designs as you’d like, including designs not included in the trial, please let us on the live chat at www.kimp.io!

Have any questions about the trial terms? Reach out to us on the live chat at www.kimp.io!

If you’re attempting to sign up through the link from one of our ads, you may run into this issue if you have an ad blocker installed. To troubleshoot this issue, please disable your ad blocker temporarily or whitelist the Kimp domain (i.e. www.kimp.io) in your ad blocker to proceed.

If this does not resolve the issue, please reach out to us via our live chat at www.kimp.io, and we’d be happy to help!

You can submit your requests through our task management software, KIMP360. Check out our handy guide about KIMP360 below:

We work on your requests on a first-come, first-served basis. They are entered into your design team’s queue in the order that they are received. Your team then works on delivering them.

On average you’ll receive designs or revisions in 24 hours with the Kimp Graphics subscription (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive 1 30-60 second video, every 2-4 business days, with the Kimp Video subscription. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.

If you have the Kimp Graphics + Video subscription your turnarounds will be exactly the same. This means that graphics have their own specific turnaround times and videos have their own, so they don’t overlap (e.g. if you have fewer graphic design requests one week, your video requests would still be completed at the same rate as usual, as it’s still the same team completing them. Or vice versa.)

If you need faster outputs you can add on subscriptions as you need them, and cancel them as you don’t. To learn more about adding additional subscriptions, reach out to us on the live chat at www.kimp.io, 7 days a week! Or to add an additional subscription, log in to your account at www.kimp.io.

We absolutely can!

Just be sure to provide these details when making your print requests:

1. Specify whether you need crop/trim marks added.
2. And specify the bleed size if you or your printer has a preference. Or, if they don’t, ask the Kimp team to recommend and apply a bleed based on the dimensions of the design.

Once you receive your files please double check that all of the requirements, as per your brief and your printer’s specifications, have been met, before you proceed with printing.

We would also highly recommend getting a test print done to make sure that all the elements of your design, including components like QR codes, are displayed with the clarity you need for their intended use.

If you, or your printer, require any changes to ensure optimal print output please let us know and we’ll get those edits done as soon as possible.

As part of the Kimp Graphics subscription or the Kimp Video subscription, your Dedicated Design Team will have 2 tasks in progress for you at any given time. With the Graphics + Video subscription, your Dedicated Design Team will have 2 graphic design requests and 2 video requests in progress at any given time.

As your team completes tasks you’ll see them shift from being “In Progress” to “In Review” and you’ll see new requests getting started.

An unlimited number. We’re happy to help you with as many designs as you need.

KIMP Graphics:

• Amazon Graphics
• App Designs (wireframe must be submitted with design brief, limited to 1 request during the trial)
• Background Removal
• Billboards
• Blog Images
• Book Covers
• Book Layouts (limited to 2-3 pages during the trial, depending on the amount of content)
• Booklets (limited to 2-3 pages during the trial, depending on the amount of content)
• Brand Mascot or Brand Character Designs (not included during the trial)
• Brochures
• Business Cards
• Business Reports (limited to 2-3 pages during the trial, depending on the amount of content)
• Company Profiles (limited to 2-3 pages during the trial, depending on the amount of content)
• Corporate Folders
• Custom Illustrations (limited to one simple illustration during the trial)
• Display Ads
• Ebooks (limited to 2-3 pages during the trial, depending on the amount of content)
• Ecommerce Graphics
• EDM (Email Direct Mail)
• Email Signatures
• Event Invitations
• Flyers & Posters
• GIFs
• Icons
• Infographics
• Landing Pages (limited to 1 request during the trial)
• Logos (not included during the trial)
• Magazine & Newspaper Ads
• Newsletters
• NFT Designs
• Packaging & Labels
• Podcast Covers
• Point Of Sale Materials
• Powerpoint Templates (limited to 2-3 slides during the trial, depending on the amount of content)
• Presentation Decks (limited to 2-3 slides during the trial, depending on the amount of content)
• Print Ads
• Product Mockups
• Promotional Materials
• Restaurant Menus
• Signage
• Social Media Posts & Ads
• Stationery Sets
• T-shirt Design
• Tradeshow Banners
• UI Designs (wireframe must be submitted with design brief)
• Vehicle Wraps
• Video Thumbnails
• Web Ads
• Website Designs (wireframe must be submitted with design brief, limited to 1 home page request during the trial)
• And just about anything that can be designed in PS, AI, or INDD.

KIMP Video Designs:

• Animated Typography
• Animated Video Ads
• Audiograms
• Cinemagraphs
• Demo Videos
• Digital Display Loops
• FAQ Videos
• GIFs
• Logo Animations
• Motion Posters
• Social Media Videos
• Template Customization
• Testimonial Videos
• Text Overlays
• UI/UX Animations
• Video Editing

We don’t fulfill the following types of requests:

• 3D/CAD
• Advanced Animations
• Ad Development
• Coding & Development
• Copywriting
• Explainer Videos
• HTML5 Ads
• Marketing Strategy
• Photography
• Storyboards
• Video Shoots
• Transcribing Videos
• Whiteboard Videos

We’re an experienced team but there are a few limits to what we can deliver.

We don’t fulfill the following types of requests:

• 3D/CAD
• Advanced Animations
• Ad Development
• Coding & Development
• Copywriting
• HTML5 Ads
• Marketing Strategy
• Photography
• Storyboarding
• Video Shoots
• Transcribing Videos
• Whiteboard Videos

At Kimp, we deliver custom designs, created from scratch, or designs that are a combination of custom design and customized stock elements. The particular format just depends on what will provide the best output for the client’s brief.

When using any stock elements, we ensure that they are licensed appropriately so that you may use them as the end-user (i.e. not for resale).

In cases where clients require designs for resale, we deliver completely custom designs. So be sure to let your Project Manager know how your designs will be used when making your requests!

If you would like to resell any of the designs that your Kimp Team creates for you, please be sure to let your Project Manager know when making your design request. Your team will then create your design from scratch, so that you have full rights to sell your design.

For all of your other design requests, where you’ll be the end-user, and you will not be reselling your design, your team will either create the design from scratch and/or use stock elements or photos, as needed to meet the requirements of your brief.

Just remember, we double-check every element and stock photo we use, to make sure you’re granted the licenses to use them as the end-user. And we are assuming materials you provide to us are licensed and owned by you. If you do happen to send Kimp unlicensed materials to use, remember we are not held liable for the rights of the final design.

Kimp’s HQ is in Markham, Ontario, Canada and operates in EST. Our design team members, meanwhile, are full-time Kimp employees, who work remotely in different time zones. Together we ensure that our clients get timely responses to their inquiries, and have their design requests fulfilled as quickly as they need them to be.

Kimp does not outsource work, or work with freelancers, as an important part of our service is being able to provide consistently high-quality designs to our clients. We also believe in the importance of building strong teams and creating environments that they can thrive in. Because we love giving our team members the opportunity to go bananas with graphic design too 🙂

Absolutely. If you require more than one subscription to keep up with all your design needs, you can add additional subscriptions at any time. And you can also cancel them at any time, which means you can scale up, or down quickly.

With each additional subscription that you add, you’ll increase the number of outputs you receive, and the speed at which you receive them. For example, one additional subscription will double the designs you get completed each business day.

To learn more about adding additional subscriptions, reach out to us on the live chat at www.kimp.io, 7 days a week! Or to add an additional subscription, log in to your account at www.kimp.io.

Not hard at all. We keep things simple at Kimp. No documentation or extensive process. You can cancel at any point in time. Just log in to your Kimp account, and you can cancel with just a few clicks. Need a hand with this? No worries. You can request assistance via the live chat at www.kimp.io. You can also request assistance from your dedicated Project Manager. There is only one thing that we will ask: “What could we have done better?” We ask, because we value your feedback.